The symbols found under the 'On Capdesk' header represent who is actively using Capdesk to view their holdings.
You may have noticed on one of your equity awards pages, that there are stakeholders who have a red cross and those with a green tick. (As shown in the screenshot below)
What this means is that those with a red X, have not signed up to Capdesk yet and therefore cannot view their portfolio and their securities. In that case, we recommend to re-invite a stakeholder
Those with a green tick, have signed up to Capdesk and are able to view their equity.
You may have also noticed, there are stakeholders with a red dot on the top right of their icon, this essentially means the same as the red crosses, that they have not signed up to Capdesk yet. Once they have signed up to Capdesk, the red dot disappears, as you can see in the screenshot below.
If you need further assistance, you can reach out to us by submitting a support ticket.