Details of how to find your subscription, invoices and change payment method can be found below.
To find out more and make changes to your billing, go to the "Billing" page under Settings.
Only account administrators will be able to access this page. On this page, you will find the 3 following sections:
The subscription section details:
- Plan type: this is the type of plan your account is under (starter, corporate, or enterprise)
- Billing frequency: how often you are billed
- Base price per year: your subscription cost for the year
- Stakeholders: the amount of (active) stakeholders you have registered on Capdesk
2. Billing Details
Underneath the Subscription section, you will find your billing details.
If you would like to to change these details and the billing email address, click 'Edit Billing Details' (green button) at the top of the page:
Changing payment method:
You can now change your payment method to either pay by invoice or pay by card. If you choose to pay by invoice, please note you will not be able to access the account until this is paid. Otherwise please contact support at firstname.lastname@example.org and we can assist.
If you would like to pay by card, you will need to enter your card details, as shown in the screenshot below:
You can then input a VAT number if this is relevant to you as well as inputting the tax address:
This can be changed at any point and you can choose which payment method suits you best.
3. Payment History
You will find the details of all previous payments, as well as any payments due. This will disclose the payment date, invoice ID, the amount paid/to pay and the payment status.
If you click on the invoice ID, you will be able to download the invoice as a PDF to use at your own discretion.
If you need further assistance, you can reach out to us by submitting a support ticket here.