How To Verify Your Administrator Identity on Capdesk

Verify your identity

In order to perform financial transactions online, such as exercises, sales and purchases, you'll need to verify your identity. This ensures that transactions are carried out safely and legitimately. You'll be required to re-verify your identity every 12 months. Relevant data you provide will be processed by KYC and payment experts Shieldpay.

To verify your identity, first go to your 'Account Settings' (i.e. the man icon in the top right corner) and click on your name. 

Administrator Identity verification


You'll now be asked to provide the following information:

  • Email Address
  • Legal first and last name
  • Current legal address
  • Mobile number 
  • Date of birth
  • Gender

To do so, click on the green button that says “Verify Your Identity”, and fill in your details on the form that appears next:

Identity verification details



Once you have completed the form, click on 'Save' and then 'Verify'.

If you completed the process successfully, your identity will either appear as verified for 12 months, at which point you will have to repeat this process, or as pending, this depends on whether or not Shieldpay is able to automatically verify your identity. 

If your identity verification is pending, you will be contacted by Shieldpay, through email. The first email you will receive will be a request to upload an identity document (passport or driving license) and you will need to take a short video to prove that no one is impersonating you. A link will be provided in the email and you can follow the steps that appear on screen. 

If Shieldpay requires further verification, they will send a second email asking for proof of address, this will need to be a recent bank statement or utility bill (less than 3 months old). 

Shieldpay will confirm by email that no further documentation is required and that your identity is verified. 


If your identity verification has failed, you will see an error message with details on why your submission was unsuccessful so you can correct any mistakes and try again. If you are still having trouble, please contact support at